At thenorthbd.com, we want every customer to have a positive shopping experience. Since we sell delicate, personalized, and special gift items, we maintain a transparent and fair Refund and Return Policy. Please read the guidelines below carefully before placing an order.
1. Eligibility for Returns
You may request a return or replacement only under the following conditions:
1.1 Damaged Product
If the product arrives damaged or broken, you must notify us within 24 hours of receiving the item. Photo or video proof is required.
1.2 Wrong Item Delivered
If you receive an item different from what you ordered, we will replace it without additional cost.
1.3 Manufacturing Defect
If the item has a visible manufacturing defect, you may request a return or replacement.
Note:
• We do not accept returns for change of mind.
• Products must be unused, unwashed, and in original packaging when returned.
2. Non-Returnable Items
Certain products cannot be returned or refunded:
- Customized or personalized gift items
- Discounted or clearance products
- Items damaged due to misuse or handling after delivery
- Products without proof of purchase
3. Return Request Process
To request a return or replacement, please follow these steps:
- Contact us within the allowed time frame at [Your Contact Email] or through our Facebook/website support.
- Provide order number, photos/videos of the issue, and a brief explanation.
- Our support team will review the request and inform you if it is approved.
- If approved, we will arrange a replacement or return instructions.
4. Refund Policy
4.1 Refund Eligibility
Refunds are provided only in the following cases:
- Product is out of stock after payment
- Wrong or damaged product received (if replacement is not possible)
- Manufacturing defects (if replacement is not possible)
4.2 Refund Method
Approved refunds will be issued through:
- Mobile banking (bKash/Nagad/Rocket)
- Bank transfer
Refund processing may take 2–7 working days.
4.3 Non-Refundable Payments
• Delivery charges are non-refundable.
• Refund is not provided for customer mistakes (wrong address, wrong order, etc.).
5. Replacement Policy
If a replacement is approved:
- We will send the new product at no extra product cost.
- Delivery charges may apply depending on the situation (we will inform you beforehand).
6. Order Cancellation
6.1 Before Shipment
You may cancel your order within 2 hours of placing it.
After that, cancellation depends on processing status.
6.2 After Shipment
Orders cannot be canceled after they have been shipped.
7. Contact Information
If you have any questions or need help, please reach out:
Email: [Your Contact Email]
Website: thenorthbd.com